Technical Support & Global Assistance
Supporting our mining customers in their everyday activities
Slope stability monitoring requires focus, peace of mind and a hassle-free management, without concern for instrument reliability or lack of confidence on the collected data.
Thanks to our long-standing history and expertise on Slope Monitoring, we empower customers to manage their monitoring activities with confidence. By combining advanced monitoring solutions and technologies with highly qualified personnel we support our clients 24/7, both on-site and remotely.
With Hexagon’s integrated approach to monitoring, our customers can manage their sensors and instruments through a single provider and rely on our network of certified Technical Support Partners in 15 regions worldwide.
Support Plans
Through our Support Plans we ensure a safe and accurate monitoring experience to customers who have chosen our technologies. We protect their mining operations helping them to get the most out of their investment.
Contact salesdept@idsgeoradar.com for more details on what is included in our IDS GeoRadar Annual Support Plan for mining operations
A well-structured technical support ensures continuity, safety, and long-term value.
Thanks to our Support Plans customers are able to:
- Maximize the value of their investment.
Extend radar lifespan and ensure peak performance through regular maintenance and scheduled check-ups
- Ensure continuous slope monitoring.
Maintain slope monitoring active at all times is crucial for the life and safety of a mine site
- Enhance prevention and safety.
Identify potential issues before they escalate, reinforce safety protocols and reduce downtime
- Strengthen technical engagement.
Interact directly with IDS GeoRadar specialists to improve communication, accelerate issue resolution, and deepen your understanding of the technology.
• Web-based support
• Video tutorials
• Training courses
• Product downloads











